Managing Disputes
How to view and close disputes raised against your shop's orders and bookings on Vyete.
Note
Vyete doesn't process payment for orders or bookings, so a dispute is a visibility record against your shop, not a refund mechanism. Close it once you've settled directly with the customer.
Steps
Open Disputes
Go to Disputes in your shop dashboard sidebar.
Switch between Orders and Bookings
Use the two tabs at the top to view disputes raised on orders separately from disputes raised on service bookings.
Find the dispute
Each row shows the order or booking, the reason given, its status (Open or Closed), and when it was raised.
Resolve it with the customer
Settle the issue directly with the customer first, whether that's a refund, replacement, or explanation.
Close the dispute
Optionally add a resolution note, then tap Close. This updates the record to Closed for both sides.
Common questions
Q: Does closing a dispute refund the customer?
A: No. Closing a dispute just updates the record. Any refund needs to be handled directly between you and the customer, the same way you originally accepted payment.
Q: Can a customer reopen a dispute after I close it?
A: The dispute record itself stays closed. If the same issue continues, the customer would raise a new dispute referencing the same order or booking.
Q: What should I write in the resolution note?
A: A short summary of what was agreed or done, useful both for your own records and in case Vyete support needs context later.
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