Managing Your Carrier Pool
How to add carriers to your shop's delivery pool and manage them once they're added.
Your carrier pool is the set of delivery carriers available to fulfil orders for your shop. You manage it from the Delivery page.
Steps
Open Delivery
Go to Delivery in your shop dashboard sidebar and stay on the Carrier Pool tab (it's the default of the three tabs there).
Add a carrier
Tap Add Carrier. A form appears asking for the carrier's ID.
Add a subscription, if applicable
If you have a paid subscription with that carrier, enter the Plan ID and Subscription ID as well. Both are optional, leave them blank for a carrier relationship with no paid subscription behind it.
Confirm
Tap Add to Pool. The carrier now appears in your pool table with its status.
Note
Once added, each carrier shows a status: Active, Suspended, or Expired. Use the Actions column to Suspend an active carrier or Reactivate a suspended one.
Common questions
Q: Do I need a paid subscription to add a carrier?
A: No. Plan ID and Subscription ID are optional, you can add a carrier to your pool without a paid subscription behind it.
Q: What happens if I suspend a carrier?
A: A suspended carrier stops being available for new order assignments until you reactivate it.
Q: Where do I find a carrier's ID?
A: The carrier will provide their ID as part of setting up your delivery relationship with them.
Related Articles
Was this article helpful?
Still need help?
Our support team is here for you.