Complete a Delivery
The full delivery status flow on Vyete Ferry from picking up at the shop to taking the proof-of-delivery photo.
After accepting a delivery job, you move through six status steps to complete it. At the end, you must take a proof-of-delivery photo before the job is marked DELIVERED and your earnings are credited.
Steps
En route to shop — EN_ROUTE_TO_SHOP
After accepting, navigate to the shop. The status shows EN_ROUTE_TO_SHOP. Your location is tracked every 15 seconds and shown to the customer on their map view.
Arrive at the shop — tap Arrived at Shop
When you reach the shop, tap Arrived at Shop in the active delivery screen. The status changes to ARRIVED_AT_SHOP. Collect the packaged order from the shop staff.
Collect the order — tap Picked Up
After the shop hands you the order, tap Picked Up. The status changes to PICKED_UP and the customer's Track on Map button becomes active on their order detail screen. Begin navigating to the customer's delivery address.
In transit — IN_TRANSIT
While travelling to the customer, the status is IN_TRANSIT. Your real-time location continues to be reported every 15 seconds.
Arrive at the customer — tap Arrived
When you reach the delivery address, tap Arrived. The status changes to ARRIVED. Contact the customer if needed and prepare to hand over the order.
Take proof-of-delivery photo — tap Delivered
Tap Delivered to complete the handoff. The camera opens automatically. Take a clear photo as proof of delivery (e.g., the customer receiving the package, or the package at the door with a visible landmark). Submit the photo. The status changes to DELIVERED and your earnings for this job are credited to your wallet.
Warning
The proof-of-delivery photo is mandatory. You cannot mark a delivery as DELIVERED without submitting a photo. Ensure your camera permission is granted for the Ferry app.
Tip
Take the proof photo in good lighting showing the order clearly at the drop-off point. A clear photo protects you if a customer later disputes the delivery.
Common questions
Q: What if the customer is not present when I arrive?
A: Attempt to contact the customer. If you cannot reach them after a reasonable wait, use Report Issue and select the reason for non-delivery. See the Failed Delivery article for the full process.
Q: My camera isn't opening when I tap Delivered — what should I do?
A: Check that you have granted camera permission to the Ferry app in your device settings. Without camera permission, the proof-of-delivery step cannot be completed.
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